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Tips for Getting Help Faster

  • Paid Customers are prioritized.
    • Top: Ultimate Users
    • High: Premium Users
    • Medium: Standard & Basic
    • Medium: Free Trial (30 days Free support only)
  • Be resourceful. Please search the Documentation, Forum, and Ticket system
  • Provide as much information about your site environments (PHP, Joomla, WordPress, jApps version...)
  • One issue per ticket. Duplicating your submission delays responses.
  • Be specific. The more information the better.
  • Be polite. Being mean doesn't encourage us to help.
  • Be patient. We are helping lots of people.
  • Looking for immediate answers? What you need to do

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Name Last Ticket No. Of Tickets
Payment and subsriptions: again bugged?
27 November 2015
Jnews module translation files miss encoding
27 November 2015
26 November 2015
View title does not show in products item page
28 November 2015
Orders not changing status
26 November 2015
Cloning of a view for adding / editing a product (product_edit_item) is not working - regarding solved ticket
27 November 2015
Affiliate questions
12 October 2015
Plan renew
27 November 2015
Multiple prices for multiple links to the same product
15 May 2015
Auction unavailable
27 November 2015
Need some customization
26 November 2015
I can't seem to sign up to YOUR Joobi Affiliate Program
5 February 2015
Jdefender not showing IP address.
18 September 2015
Breadcrumbs in classifieds doesn't work
26 November 2015
Place order not working
28 November 2015
Buying both joobi and app
25 November 2015
Coupon page customization
23 November 2015
Login / register layout
23 November 2015

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Help Fund a Feature

Wholesale Pricing
Advance XML Import / Export
Tier-based Shipping
Product Comparison


Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to