Joobi

To our Valued Customer,

Welcome to our Live support chat system. We are providing this service to provide you with a quick and easy way to get an answers to your pre-sales and support questions. Our support agent are well trained and knowledgeable regarding our products. However if your question is very technical they might not have an immediate answer.  In that case you will be advice to submit a ticket which will be forwarded to one of our engineer. Please rest assured that any issue received is treated with care and dedication.

You know if an agent is online if the picture on the right present the ONLINE sign.  Simply click on it to get connected to an agent. When an agent is not available please use the ticket system to ask your question.    We reply to all tickets within 24 hours, usually within 1 hour.  The live support does not replace the ticket system.  There is many cases where a ticket will be more efficient.

When chatting with a support agent or asking a question in the ticket system, please be specific. The more specific and the faster we will be able to answer your questions.  Indicate if you posted previews tickets related to the matter.

When to use the Live Support:

• When you have a pre-sales questions
• When you have a problem with ordering a product
• When you have an urgent matter that need attention

When to use the Ticket System:

• When you want to suggest a new feature
• When you have serious technical issue that support agents cannot answer
• When you want to keep track of an issue (live support chat are NOT recorded)

Your Responsibility:

• Backup your website as necessary.

We highly recommend you to backup your website files and database before any intervention of our team or any update. We do our best to handle all sites with extra care and confedentiality. However in some unforeseen cases a customization or an update can create an issue. A backup is very usefull in that case.

• Bug Reports.

Most of the time our reprenstative will be able to give you a direct solution, quite often a simple update of the application will fix it. However, in the case where we cannot replicate the same issue on our end, you need to provide us with credential to your website so we can inspect the issue. 
A temporary super administrator access and FTP information are a great help to assist us in troubleshooting your site easily. 
Make sure to not provide your site information in our forum, only provide this information via ticket or email to a Joobi representative.
Please disactivate website login information once our representative is finished. Please also change any password you provided us...

We would like to make all the above statements are clear in order to keep our customers satisfied and their experience in live chat to a reasonable level.

Whatever your issue, please rest assured that our entire support staff is here to serve your needs efficiently and help in any way possible.

We look forward to working together with you.

Joobi Team

Excellent support By: jonbyler on 2010-Aug-17 11:51:03   Reply

Language Mod? By: TikkiRo@gmail.com on 2011-Aug-04 19:40:16  What is the language mod you're using on the Optimum template in particular - where it displays all the languages as flags? Reply

Info request By: flyweb on 2011-Jul-22 12:10:44  I did not understand fully the difference between JNews and Acajoom and why choose one or the other (and why a company develops two separate products so similar to each other). Who can help me? See Replies (2)

Problems By: pavel91 on 2011-Jul-14 16:50:55  I can not register on your site, do something, what's the problem? Reply

Thank you Cherryl!!!! By: tulegen.s on 2011-Jul-06 13:01:37  For their service i can`t express myself how i`m grateful cause i now understand that words are not enough so that is why art comes in!!! Believe me i just can`t believe just what happened? crazy,,, Anyway it`s all about Cherryl and joobi having him/her. Peace and Cheers to you all Reply

The best support! By: ste on 2011-Jun-22 00:44:41  The best support I've ever seen in my life!! Reply

Instalation error By: jose on 2011-Jun-17 13:05:33   When i´m going to install the free version in joomla 1.5.20: Errors occurred. Installation stopped. The installation has stopped. Please contact Joobi support for more information. What im doing bad?. Thanks See Replies (1)

Outstanding! By: Rudy on 2011-Jun-15 12:53:52   Joobi has not only amazing products, but also outsatnding  support. Everytime I must ask something you make me feel that the money I invested was worth every penny! Cherryl you are the best! Rudy  Reply

Fastest Support Department in Town! By: thdrought on 2011-May-31 19:17:53  I don't know of any other software provider that provides support as fast as Joobi does. Within seconds your connected to an agent, and moments after providing them the issue, you have a fix in your hand. Keep up the excellent support. See Replies (1)

Great Support By: juliet on 2011-May-30 12:28:46  The support on this site is wonderful. The forum is a wealth of knowledge, and I love the live chat feature. They have helped me out of a jam a few times now. Reply

Excellent Support team By: philippe on 2011-May-26 00:27:58  Had to reinstall an "older" version of JNews because of a new feature of 6.x which prevented me to edit my newsletter content the way I wanted. Although it is the Free version, Diego was extremely responsive as the entire support team was (had a couple of chats) and solved my issue in a snap.. Thanks guys for an excellent teamwork and great assistance Philippe, Paris, France Reply

Support is great By: VIGA (Gabriela) on 2011-May-24 10:54:56  Thanks Cherryl for your great help. For a customer I bought the JNEWS modules, but it appears to be the wrong application. It is to difficult. Cherryl helped me and provided me the AcajoomPro version. Quick response and very helpful. Thanks and keep up the good work. Greetings, from The Netherlands. Gabriela VIGA ICT Reply

Chat Support By: southsider10 on 2011-May-16 19:00:02   Reply

Superwonderful By: boesh on 2011-May-03 10:13:39  Diego is really fast with his to the point support. Great support, show patience and understanding.. priceless ! Reply

Walbert Ribeiro Costa By: walbert on 2011-Apr-29 03:58:19   Today I made a video lesson on its extension, the Acajoom Free. The video lesson is at: http://www.byjoomla.com.br/index.php/video-aulas-byjoomla (it's the lesson video: Vídeo-aula 12 - Newsletter Acajoom which is in the first tab). Reply

Very satisfied with Joobi support By: Edda Langworth on 2011-Apr-27 17:37:18  I am very satisfied with the support that Joobi is providing with their products. Keep up the good work! Reply

Walbert Costa By: walbert on 2011-Apr-22 16:47:01  English Version Hello Guys, Newsletter - Acajoom I'm having a problem to the extent of Acajoom newsletter. The problem is pretty simple but I can not solve. The problem is: After all set, both the component and module two form fields that appear to Internet users to register>> Name and Email are glued together. I'm not able to separate them a bit (just a 2 pixels). I mean, visually they are ugly as they are. I've tried moving the file. CSS component and not getting anywhere. Has anyone experienced the same problem could you help me? Abs, Walbert Ribeiro Costa By Joomla www.byjoomla.com.br contato@byjoomla.com.br 31 - 3484-6519 - Office 31 - 3461-5311 - home Visit our website for Free Software: www.indexphp.com.br Portuguese Version Olá Pessoal, Newsletter - Acajoom Estou com um problema na extensão de newsletter Acajoom. O problema é bem simples mas não estou conseguindo resolver. O problema é: Depois de tudo configurado, tanto componente quanto o módulo os 2 campos de formulário que aparecem para o internauta se cadastrar >> Name e E-mail estão colados um no outro. Não estou conseguindo separá-los um pouco (só uns 2 pixels). Quer dizer, visualmente eles ficam feios como estão. Já tentei mexer no arquivo .CSS do componente e não consigo nada. Alguém já passou pelo mesmo problema poderia me ajudar? Abs, Walbert Ribeiro Costa By Joomla www.byjoomla.com.br contato@byjoomla.com.br 31 - 3484-6519 - escritório 31 - 3461-5311 - casa Visite nosso site de Software Livre: www.indexphp.com.br See Replies (1)

Over a Decade of Mambo/Joomla ... By: zmcwilliams on 2011-Apr-21 00:00:33  I have been working with Mambo/Joomla for over 10 years.  Within 10 minutes I purchased, installed, engaged support for a testing site token, and am up and running!  I have never experienced support like this, and you know non of you have either. Outstanding!!!!!! Reply

Great component and support By: mexicanopaz@gmail.com on 2011-Apr-19 17:16:21  I'm using jnews pro since a long time, and it is always easy and remarkable like the first day. Also I had a GREAT support, that is maybe that most important thing among commercial component. Solved my problem with patience and strong competence. Thanks again guys ! Reply

The best of all of them ! By: Andre on 2011-Apr-15 16:20:09  I was looking for a newsletter and a smsinfo component. And Jnews is the only one to purpose extra field for registering form on the fly. The installation was simple but I went in trouble with the validation process (it was my fault I registered the license for my local website) so I've been to the support page and I try the "Live support Chat" and then ... Whaou there was someone real !!! and very competant, in few minute everythings was right ! Since I use this component I'm really happy to discover new function and create newsletter in a breeze. Really thank's ! Bye Reply