Description

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  Manage inbound inquiries, track and respond to customers' requests easily and quickly with jTickets. Brisk and flexible, this customer support system is the best help desk solution for you!

   

  What's in it for you?

   

  Creation of categories PRO and Plus

  Disorganization leads to clutter and more complexities in your work. This feature puts all that mess in apple-pie order as this allows you to create projects to manage all your tickets systematically, and with Access Level Control that gives  you the option to assign tickets to a particular support, staff, or department -- simply designed for organization.

   

  Automatic conversion of reply to email PRO 

  If your clients are yearning for a more comfortable way of receiving responses [to their questions or comments] as they're always busy, this feature is the answer.You can now send responses to your clients through their emails -- simply designed at your clients' ease.   

   

  Re-assignment of ticket PRO 

  Every ticket is a priority.Coordination among the support is important. If the support cannot answer his/her client's query, the support can assign the ticket to another support, a senior support or the head of the team perhaps. With this feature, every ticket is given importance and every request is answered with great relevance -- simply designed to establish a smooth flow in ticket management.

   

  Support rating PRO 

  Customers can now rate the response of the support on their queries. This feature allows customers to evaluate the efficiency of the support in catering to customers' problems. In effect, the support will know what needs to be improved in them and what needs to be prioritized among the requests -- simply designed to develop transparency between the two persons involved.

   

  Dynamic customization PRO and Plus 

  If you want your customers to feel special, take jTickets with you. Now, you can customize Email Notification, Ticket's Type, Ticket's Priority, Ticket's Status, Text Editor (also available in Core), and the color of stars for rating -- simply designed to give your clients an atypical feel.

   

  Other features include: tracking customers' IP address, attaching document/s on ticket or reply,customizing emails with tags, automatic closure of expired tickets, autoresponders, canned replies for predefined responses for frequently asked questions, and more.

   

   

   

  FOR THE COMPLETE FEATURES LIST OF PRO, PLUS, AND CORE VERSIONS, CLlCK HERE.

   
   

  For the complete features list of the three versions, click here.
  You can check jTickets with our - demo site here.

  
  
  
  

  Help:
  
  

  • Support
  • Forum
  • Live Chat
  • Documentation

  Extra information:
  
  

  • Requirements
  • License information

Features

License

• 1. Software License

  GPL V3 - You have the full access of the source code and you have 100% freedom to change the software. No IONCUBE needed.

  Compatibility:

  2. Software Benefits

  After you purchase the software:

  • One year of free upgrades
  • One year unlimited product download
  • Support via livechat, ticket, forum and email with unlimited number of incidents free. Please read our Support Policy, which includes a list of things that we will support, and also things we will NOT support.
  • Joobi uses URL licensing which means, once the token is validated to one url, it is no longer usable. Moving a license is free. Your previous license will be deactivated and will be transferred to the new site.

  3. Licensing

  • The license is only valid to 1 URL—means you cannot install our products to more than one website.
  • The license allows you to use the purchased product without a time limitation.
  • The license is transferable from one website to the other. (minimum 3 months)
  • The license can be use in the development environment. You need to contact us before you intend to move in your production site so we can provide you a new license.

  Please check our Licensing and Purchasing FAQ.

  4. Support renewal and upgrade policy:

  • Commercial users will receive at no additional cost all bug-fix updates and all further versions released within one year of the date of purchase.
  • Upgrades after the one-year period will be available at a reduced rate (you only need to pay 20% of the total original product price at the moment of upgrade).

  If you have purchased licenses on December 2012 or earlier, you are eligible for a free lifetime update.

  5. Understanding Joobi Software Licensing

  Joobi server does not check in real-time your software licenses. There are only two cases that we check for licensing.

  • When a demo or temporary license expires.
  • When you check for available updates and by support.

  The software is not dependent on our server to function properly once it is installed and the license is validated in your website. This means that if something serious happen to us or the company, your business will still be up and running.

Benefits

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