jTickets easy and powerful interface gives you the abilities and information you need. Receive, respond and assign with our complete ticket management system.
Get tickets from Email
Never worry about missing out on an e-mail from your customer. Each and every email is automatically converted into a ticket that is assigned to a support agent.
Reuse common replies with Canned Responses
Got a bunch of recurring tickets? With jTickets, agents can create and add 'canned responses'.
Rich text formatting
Give your customer a beautiful well written replies by adding color or a touch of your own style to keep them personal and unique.
At a glance reporting will show you a detailed reporting for graphs and data showing the number of tickets opened, pending, assigned as well as other key metrics by day, week, or month.
Create private or public support tickets or forum like giving you the ability to directly engage with your user community and allow certain customers to view a specific ticket.
Categorization and Prioritization
Every incoming ticket gets automatically prioritized and assigned to the right support moderator automatically. Even better, easily assign a ticket to a qualified support moderator to be sure the customer gets the best service & advice.
Custom fields specific to your business needs
With customizable ticket fields, jTickets allows you to ask specific questions and gather better information that you need from your customer.
Each time a ticket is created an automatic e-mail notification will go to the assigned user or the customer. Notifications can also be sent to site administrator and other support agents as assigned.
Customizable Layouts and Email Notifications
Personalize your own ticket theme and email notifications with tags that is right for your business.
Shape your experience and navigate freely through every portion of our application with clear, concise, and intuitive user features.
jTickets is translated in over 41 languages for your website visitors to give your customers the best experience and extend your customer relation.
We understand the needs of our most valuable asset—YOU. That’s why we offer high-quality, customer support so that you are covered for every situation via ticket system, Forum and Live-chat.
Discover the rich variety of functionality jTickets provides.