Real people, real answers, real support.

We are here to serve. Whether your question is big or small, we’re here to support you every step of the way.

Jordan

Customer Happiness
“Team work makes the Dream work”

Cheryl

Director of Happiness
"Helping people is part of my DNA."

Jomel

Customer Happiness
“Customer satisfaction is my top priority.”

What we promise

  • We answer FREE users within 48-72h and Paid users within 24h
  • Timely and efficient support (during our office hours 7:00-21:00 GMT)
  • Usage and configuration Guidance
  • Incident Support - Identifying problems in the software (paid user only)
  • Fix critical bugs asap
  • Assistance with issues during installation (one time only)
  • Upgrade difficulties (max. 4 versions behind only even if you have an active subscription)
  • Regular updates
  • Documentation on general subjects

What we expect from you

  • Active subscription for commercial extensions
  • Provide us the step-by-step to reproduce the issue
  • Write a well written report with descriptive titles
  • Accessible admin credentials for technical issues
  • Latest version of Joobi extensions
  • No help request for websites under local environments
  • No help request for customized version of Joobi extensions
  • No setup assistance for 3rd party extensions and problematic servers
  • No Professional Services: Website building, personal product training and configurations

Step 1 — Got a question? Search First

We have compiled a list of articles and common questions that we hear from our customers. Ask or enter a search term below for quick results.

Note: If you can't find what you're looking for; try this custom search.

Step 2 — Know how to ask a question and get answers faster

In order for us to give you the best customer service experience you need to help us help you. Please follow below guidelines before contacting Joobi support.

Tips to get answer fast
How Joobi support system works
Support Policy for list of things that we will support, and also things we will NOT support

Step 3 — Places You'd Find Answers

Paid Members: Please use the ticket system for priority support.
Free Users: If you are a (jStore & jNews Core) user, you can access the ticket system however you may need to wait 48h to several days for a reply depending on the number of tickets on queue.
Free Trial Users: You have 30 days to access the free support offering through the ticket system. We do our best to respond within 24 hours for pre-sale questions.

  • The community forum is for you to find and share ideas with other Joobi users around the world. It is not regularly monitored by the admin. If you are in need of immediate help please contact us via Ticket System.
  • Live Chat support is for Pre-sales (pre-order and license) question only. Any troubleshooting assistance will not be honored.