Support

Our caring and dedicated support representatives are available 5 days a week via livechat to answer any presale or product related inquiries.

If you have a technical question, please submit a help ticket for more efficient tracking and we will typically respond within 24 hours. Our goal is to respond to all ticket requests no later than 48 hours after receipt.

The live support does not replace the ticket system. There are cases where a ticket will be more efficient. Please rest assured that any issue received is treated with care and dedication.

We recommend that you first read our Support policy, which includes a list of things that we will support, and also things we will NOT support before contacting us. Thank you.

Live Chat

We are providing this service to provide you with a quick and easy way to get an answers to your pre-sales or simple support questions.

Create Ticket

If your question is very technical, it is best to submit a ticket which will be forwarded to one of our engineer.

When to use the Live Support:

When you have a pre-sales questions
When you have a problem with ordering a product
When you have an urgent matter that need attention

When to use the Ticket System:

When you want to suggest a new feature
When you have serious technical issue that support agents cannot answer
When you want to keep track of an issue (live support chat are NOT recorded)

Other Places You'd Find Answers

Video Tutorials

Watch videos to get you better acquainted with our applications.

Documentation

Learn how to setup, use and troubleshoot Joobi applications.

Downloads

Get the latest free downloadable Joomla extensions.

Community Forum

Find and share ideas with other Joobi users around the world.

Things people say about us



 
	
   
		

									
				
					
					We needed a cutting edge multi-vendor solution to drive our marketplace and work seamlessly with jomsocial. We tried many options but jmarket pro was by far the best we've found. So good in fact that we ended up buying the fully integrated package.                    
                    
                    Paul—Founder/CEO
				
			
												
				
					
					The experience with Joobi has been phenomenal. Their applications saved me countless hours of editing and configuration and the tech support was within minutes of assisting me with the application! Unbelievably Reliable and Always Recommended A+                    
                    
                    Hao Ly—Chief Operations Officer
				
			
								
		
http://www.ndigallery.com
http://magnoliamiracle.com

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