Our caring and dedicated support representatives are available 5 days a week via livechat to answer any presale or product related inquiries.
If you have a technical question, please submit a help ticket for more efficient tracking and we will typically respond within 24 hours. Our goal is to respond to all ticket requests no later than 48 hours after receipt.
The live support does not replace the ticket system. There are cases where a ticket will be more efficient. Please rest assured that any issue received is treated with care and dedication.
We are providing this service to provide you with a quick and easy way to get an answers to your pre-sales or simple support questions.
If your question is very technical, it is best to submit a ticket which will be forwarded to one of our engineer.
When to use the Live Support:
- When you have a pre-sales questions
- When you have a problem with ordering a product
- When you have an urgent matter that need attention
When to use the Ticket System:
- When you want to suggest a new feature
- When you have serious technical issue that support agents cannot answer
- When you want to keep track of an issue (live support chat are NOT recorded)