Before contacting the support, please check the Community Forum, Closed Tickets, Documentation, Knowledge Base and Video Tutorials in case we are already aware of the issue you are experiencing.
Reminder: When we receive an exceptionally high volume of tickets, the live-chat will NOT be available to prioritize the ticket system.
Do you have a presale and product related questions? Our caring and dedicated support agent is ready with answers!
Typical questions handled by livechat:
Monday - Friday
10am - 5pm GMT-4
- Pre-Sales inquiries
- Order questions
- License issues
Do you have a complex problem or question? Our friendly and knowledgeable technical staff is always ready to help!
Typical questions handled by Ticket:
Hear back within 24 hours.
- New feature suggestions
- Complex technical issues
- Bug Reports
What you need to do:
Follow these simple steps on how you can submit a well written report. The more information you can give us, the better it helps the support team assign a priority to your issue. Thank you!
Complex issue is NOT handled via Live Chat.
There are occasions when we receive an exceptionally high volume of tickets, the live-chat will be turned Off to prioritize the tickets. Please submit a ticket if you need assistance or further inquiries.
We recommend that you first read our Support policy, which includes a list of things that we will support, and also things we will NOT support before contacting us.
Other Places You'd Find Answers
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